Privacy Policy

This Privacy Policy explains how Clarivoc LLC ("we", "us", "our") collects, uses, stores and protects personal information when you use Operalyze (the "Service") via operalyze.com and related applications.

1. Information we collect

We may collect the following categories of information:

• Account data: name, email address, company name, phone number and login credentials.
• Business data: quotes, invoices, client details, payment records, reminders and review requests you create in the platform.
• Usage data: pages visited, features used, device type, browser, IP address and approximate location derived from IP.
• Communications: messages you send to our support team.
• Payment data: billing details processed by our payment providers. We do not store full card numbers on our servers.

2. How we use your information

We use personal data to:

• Provide, maintain and improve the Operalyze platform.
• Process subscriptions, send transactional emails and account notifications.
• Send payment reminders, quote follow-ups and review requests on your behalf when you enable those features.
• Provide customer support and respond to inquiries.
• Monitor security, prevent fraud and enforce our Terms.
• Comply with applicable legal obligations.

3. Legal bases for processing

Depending on your location, we process personal data on the basis of contract performance, legitimate interests (such as improving the Service and ensuring security), consent where required, and legal obligations.

4. Sharing of information

We do not sell your personal data. We may share information with:

• Service providers (hosting, email, SMS, analytics, payment processing) under contractual confidentiality obligations.
• Integrations you choose to connect (e.g. Google Analytics, Google Business Profile).
• Authorities when required by law or to protect our rights and users.
• Successors in the event of a merger, acquisition or asset sale, subject to this Policy.

5. International transfers

Clarivoc LLC is based in Qatar. Your data may be processed in Qatar and in other countries where our service providers operate. We take appropriate safeguards where required by applicable law.

6. Data retention

We retain personal data for as long as your account is active or as needed to provide the Service, resolve disputes, enforce agreements and comply with legal obligations. You may request deletion subject to applicable retention requirements.

7. Your rights

Depending on applicable law, you may have the right to access, correct, delete or restrict processing of your personal data, to object to certain processing, to data portability and to withdraw consent. To exercise these rights, contact hello@operalyze.com.

8. Security

We implement technical and organisational measures designed to protect your information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Children

Operalyze is not intended for individuals under 18. We do not knowingly collect personal data from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be notified by email or in-app notice.

11. Contact

For privacy-related questions or requests, contact:

Clarivoc LLC
Doha, Qatar
hello@operalyze.com